World (and Lunar) Domination
Joined: 19 Dec 2005
Location: Right Behind You
| Post subject: Kmart @ Parkway Center Mall
I filled out the survey noted on their receipts, at www.kmartfeedback.com. Apparently someone actually reads 'em!
I need to write back. Not sure what.
|From: "SM3616, Store Manager" firstname.lastname@example.org
Sent: Saturday, November 29, 2008 6:12:41 AM
I am the store manager of the below mentioned Kmart store. I would like to have an opportunity to speak with you directly. I do take pride in the store and would appreciate any and all feedback you can provide me to make your next shopping experience a pleasant one. Thank you for your time and I look forward to hearing from you.
JODIE M. STROTHER
Store Manager #3616
Greentree, PA 15220
Store Number: 3616
Customer Name: Eric XXXXXXX
Customer Phone: contact by email
Customer Phone (alternate): n/a
Customer Email Address: XXXXXXXXXXXXX@yahoo.com
Department: Customer Service Desk
Category Code: Customer Service Experience
Reason Code: General Frontend Service Issue
The electronics department looks like someone knocked everything off the shelves, then had a dog put it all back. Pretty difficult without opposable thumbs, eh? Yes. Yes indeed. And, the dog didn't know the alphabet in order to arrange CD's & DVD's either.
The cashier did not say one word to me. ONE WORD. After waiting through the ridiculous line (no other registers were open, as I was being checked out another employee lazily sauntered over to her register), the woman rang me up did not say "hello", "hi", "good evening", "credit or debt", or even "Go #*%$ yourself!". After all my items had gone through, and I paid. I even said "Thanks" and smiled... and got absolutely no indication that I had even been heard. My wife looked at me like we were in the Twilight Zone.
Holy cow, this is ridiculous. Sadly, it's indicative of what happens pretty much every time I go to that store. There are some other great area Kmarts, like the one in Robinson, and even the one in Bridgeville... but this one is closest to my house... What the heck is wrong with everyone who works there? Don't they take any sort of pride in the store? Don't the managers see what's going on, how the store looks, how the employees behave... and why don't they care???
I just can't even fathom being a cashier, and not greeting people... or even acknowledging their presence. And, I can't fathom a shift, store, or regional manager that would a. hire someone like that (let alone dozens like that); and b. let that kind of behavior slide.
***I was unable to call the customer no phone number, I did sent notification.**